Refund policy

Returns Policy

Because we sell perishable food products, we cannot accept returns or exchanges. Gift cards are covered in their own section below.

Damaged or Incorrect Orders

We want you to love what you receive! Please inspect your order as soon as it arrives.

Contact us immediately if:

  • Items are damaged or defective
  • You received the wrong product
  • Something is missing from your order

How to report an issue:

We'll work with you to make it right.

Refunds

If we approve a refund for a damaged or incorrect order:

  • You'll receive a refund to your original payment method
  • Processing takes 5-10 business days
  • Your bank may need additional time to post the refund

If you don't see your refund after 15 business days, contact us at branwen@branwensbrews.com.

Gift Cards

Gift cards are non-refundable once issued, and they can't be exchanged for cash. They don't expire.

Gift cards are redeemed at branwensbrews.com. If your balance is less than your order total, you can pay the rest with another payment method. If your balance is more than your order, the rest stays on the card for next time.

If you bought a gift card by mistake, email us within 48 hours with your order number and we'll see what we can do, as long as the card hasn't been used. Treat your gift card code like cash. We can't replace a lost or stolen code that has already been redeemed.

If a gift card email never arrives, email branwen@branwensbrews.com and we'll resend it.

Questions?

Reach out anytime at branwen@branwensbrews.com - we're here to help!